Library UX  ·  UX/UI Design  ·  Completed

WayFinding

Library Navigation System

A centralized kiosk synced with a mobile app that improves physical library wayfinding through interactive maps and navigation — reducing navigation time by 70%.

Interactive Prototype
Role
UX Research & Design
Timeline
2024
Team
Student project
Deliverables
Mobile app & Kiosk system
Impact
70%
Faster Navigation

Average navigation time reduced to ~9.5 minutes across all user testing sessions.

64%
Ease of Use

Self-reported ease-of-use improvement across all testing sessions with real library users.

Overview
Problem

Students often struggle to navigate the library, leading to frustration, wasted time, and underutilization of resources. The library lacks an accessible wayfinding system integrated with its existing database.

Goal

Create a solution that improves physical navigation in the library while increasing efficiency and accessibility for all users.

WayFinding kiosk and mobile app mockup
Research
Stakeholders
Students Library Visitors Librarians
  • Library anxiety deters people from using available resources.
  • Users feel uncomfortable repeatedly asking librarians for help.
  • The library book naming convention is confusing for many users.
  • Most visitors go directly to the front desk for navigation assistance.
  • Participants often photograph book numbers on their phones while navigating.
User Interviews Observation Contextual Research

Field research was conducted directly in the library environment — observing real navigation patterns, interviewing students mid-session, and mapping the most common points of confusion and abandonment.

User persona 1 User persona 2 User persona 3
Features
I
Interactive Kiosk Navigation

Book search and guided routing from any point in the library — scan a QR code to transfer your route to your phone instantly.

KioskQR Sync
II
Indoor Positioning System

Bluetooth beacon network provides turn-by-turn routing inside the library — no GPS signal required.

Bluetooth BeaconsIndoor Nav
III
Accessibility-First Haptic Guidance

Proximity-based haptic feedback provides non-visual navigation cues for users with visual impairments — designed for one-handed use.

AccessibilityHaptics
IV
Middleware Integration

Routing engine and beacon management layer connects to the library's existing catalog database — no manual location tagging required.

MiddlewareCatalog Integration
App Screens
Mobile App Screens
WayFinding screen — home

Home

WayFinding screen — search

Search

WayFinding screen — map

Map

WayFinding screen — navigation

Navigation

WayFinding screen — directions

Directions

Mockups
WayFinding mockup — kiosk WayFinding mockup — mobile
Technology Stack
Bluetooth Beacon Network Mobile Motion Sensors Hybrid Indoor Positioning Routing Middleware Accessibility · WCAG
Tags
Accessibility Wayfinding Mobile UX Kiosk Design Human-Centered Design